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DWP and HMRC told to tackle benefit fraud and error after Concentrix fiasco

DWP and HMRC told to tackle benefit fraud and error after Concentrix fiasco

The DWP and HMRC need clearer plans to reduce fraud and error in the benefits and tax credits systems in the wake of the collapsed contract with Concentrix, the Public Accounts Committee (PAC) declared today.

A report published by the PAC also criticised the government’s delays in the roll-out of Universal Credit, which it now expects won’t be fully completed until March 2022.

The committee highlighted concerns over the impact delays would have on operational costs and the pressure placed on staff and claimants through the use of new and underdeveloped systems to deliver Universal Credit. <<read more>> 

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